Refund Policy
Refund Policy
At CV1 Security Facility Services, we strive to deliver exceptional services tailored to meet the specific needs of our clients. This Refund Policy outlines the conditions under which refunds may be issued for our services.
Eligibility for Refunds
Refunds will be considered under the following circumstances:
- Service Non-Delivery: If the agreed-upon services were not delivered as per the contract or agreement.
- Cancellation of Services: If the client cancels the service before it has been initiated or within the stipulated cancellation period outlined in the agreement.
- Unsatisfactory Service: If the client provides valid evidence of dissatisfaction with the service and it is determined that CV1 Security Facility Services failed to meet contractual obligations.
Refund Process
- Request Submission: To initiate a refund request, clients must contact us at [insert contact email/phone] with detailed information about the issue.
- Review Period: Refund requests will be reviewed within 7-10 business days to assess eligibility.
- Approval and Processing: Approved refunds will be processed within 14 business days and credited back through the original payment method.
Exclusions
Refunds are not applicable under the following conditions:
- Services that have been fully delivered and accepted by the client.
- Delays or issues caused by factors beyond our control, such as third-party dependencies.
- Failure to comply with terms outlined in the service agreement.
Changes to Refund Policy
CV1 Security Facility Services reserves the right to amend this Refund Policy at any time. Changes will be effective upon posting on our website.
Contact Us
For refund inquiries, please reach out to us at [insert contact email/phone].
At CV1 Security Facility Services, we are committed to resolving issues promptly and ensuring client satisfaction.
